Privacy & Usage Policy
1. Information We Collect
We collect information you provide directly when opening accounts or using our services, including your name, national ID, contact details, and financial information. We also collect usage data through cookies and similar technologies when you interact with our digital platforms.
2. How We Use Your Information
We use your information to provide and improve our banking services, process transactions, comply with regulatory requirements, and communicate with you about your account. We may also use anonymized data for analytics to improve our services.
3. Data Security
BNMB employs industry-standard security measures including encryption, firewalls, and secure access controls to protect your personal information. We regularly assess our security practices and update them to address emerging threats. Our staff receive regular training on data protection.
5. Third-Party Services
We may share your information with regulated third parties that help us deliver our services, including payment processors and correspondent banks. All third parties are required to maintain appropriate security standards and use your information only as directed by BNMB.
6. Your Rights
You have the right to access, correct, or request deletion of your personal data subject to legal and regulatory requirements. To exercise these rights, contact our Data Protection Officer. We will respond to valid requests within 30 days.
7. Contact
For privacy inquiries or to report a concern, contact our Data Protection Officer at: Blue Nile Mashreg Bank, Al-Mek Nimir Street, Khartoum, Sudan. Email: privacy@bluemashreg.com. We take all privacy concerns seriously and will investigate promptly.